Customer experience automation platform Yellow.ai announced that it had been recognized in the 2022 Gartner Magic Quadrant for Enterprise Conversational AI Platforms. The Gartner Magic Quadrant evaluates a provider’s vision and execution capability.
This new market segment of Enterprise Conversational AI Platforms will debut in 2022. Out of thousands of players in the market, the Gartner Magic Quadrant report highlights 21 of the most advanced vendors.
The new market category shows that companies are increasingly looking for platform-based approaches to address multiple enterprise use-case requirements. Companies have understood that this new approach allows them to better leverage their investments.
CEO and Co-founder of Yellow.ai, Raghu Ravinutala, said, “We believe this recognition strongly validates the power of our platform capabilities, the momentum we’ve experienced in addressing the unique demands across the markets we operate, and the disruption we’re bringing to the Conversational AI market.”
He further added that they are honored to be named a Niche Player in Gartner’s Magic Quadrant for Enterprise Conversational AI Platforms for 2022. This is the first Magic Quadrant from Gartner for the Conversational AI market, which Yellow.ai believes has witnessed tremendous growth and adoption in the last year.
Last year, Yellow.ai raised $38 million in its series C funding led by WestBridge Capital. Bengaluru-based customer experience automation startup Yellow.ai was founded by Anik Das, Jaya Kishore, Reddy Gollareddy, Raghu Ravinutala, and Rashid Khan in 2016.
The firm specializes in providing natural language processing-based customer experience automation platforms.Yellow.ai has a customer base of nearly 700 companies and has users spread across over 70 countries worldwide.
Many industry-leading organizations like Domino’s, Sephora, Hyundai, Biogen International, Edelweiss Broking use Yellow.ai’s solution for customer communication.
“In just five years, our solutions have enabled over 1000 enterprises to find their niche for automation needs across Customer Experience and Employee Experience with us, driving higher competencies and ROI,” said Ravinutala.