Customer experience automation platform Yellow.ai launches its new pre-built dynamic AI agents to deliver faster time-to-market.
The addition of pre-trained, ready-to-deploy vertical artificial intelligence agents is intended to help organizations speed their TX automation process, allowing companies to drive innovations.
Companies can also use Yellow.ai’s pre-built Dynamic AI agents for employee experience (EX) to automate end-to-end EX activities, such as onboarding, training, and other HRD operations.
Yellow.ai says that the pre-trained AI agents considerably boost employee productivity by up to 30% and employee satisfaction by up to 40%. This is made possible by enabling smooth connections with existing HCMs and ITSMs.
Earlier this year, Yellow.ai was recognized in the 2022 Gartner Magic Quadrant for Enterprise Conversational AI Platforms for its unmatched capabilities. Many industry-leading organizations like Domino’s, Sephora, Hyundai, Biogen International, and Edelweiss Broking use Yellow.ai’s solution for customer communication.
According to Yellow.ai, it aims to have over 100 pre-built accelerators on its Marketplace by the end of the second quarter of 2022.
CPO and Co-founder of Yellow.ai Rashid Khan said, “To address the evolving needs of customers and employees, enterprises today prefer Total Experience automation solutions that deliver results in no time. With our pre-built, vertical Dynamic AI agents, we aim to enable them through easy to use, pre-trained customizable models that deliver accuracy, speed to value, and consistency specific to their business needs.”
He further added that one of the largest automobile manufacturers was able to automate the end-to-end purchase cycle for their end consumers and increase month-over-month customer engagement rates by 300% using Yellow.ai’s verticalized solutions.
In addition to the pre-built dynamic AI agents, Yellow.ai also announces the support for WhatsApp 24hr window expiry and Video Calling functionality on the cloud in its existing omnichannel solution. Interested users can visit the official website of Yellow.ai to request a demo of the platform.