An AI-powered service software firm based in San Jose, California, plans to use the $10M Series A funding to develop its customer and product success teams in the US and India. Vinay Saini and Niken Patel found Neuron7.ai in 2020 to leverage AI and natural language processing (NLP) to enhance service metrics.
The company offers an intelligence platform, the Neuron7 Service Intelligence Platform, a cloud-based solution that gathers intelligence from the data and employees of an organization. This group intelligence is transformed into actionable forecasts that facilitate rapid problem identification and resolution.
Niken Patel, CEO of Neuron7.ai, said, “Knowledge in an enterprise is siloed. Support, field service, and engineering expertise is spread across systems, data and experts”. He added, “Re-thinking the way knowledge/intelligence is captured and shared across silos in the enterprise, Neuron7.ai creates an enterprise-wide resolution system of record.”
Neuron7 has recently introduced many groundbreaking AI services like:
Intelligent Search: discovers the precise response from the entirety of a company’s customer service data and documentation by comprehending the human context of inquiries.
Intelligent Telemetry: transforms data from connected devices into actionable insights and maintenance advice.
Intelligent Diagnostics: provides micro predictive analytics at each step of the procedure and guides the technicians through identifying and addressing the issue.
Neuron7 plans to use the investment to continue bringing innovations to help customers as they shift to outcome-as-a-service business models. Abhishek Sharma, Managing Director at Nexus Venture Partners, said, “We’re thrilled to be increasing our investment in and strengthening our partnership with Neuron7.ai. We like Neuron7’s vision of using AI and NLP to help customers resolve any issue within seconds and turn customer service into a profit center.”