According to IBM‘s Chief Human Resources Officer (CHRO), Nickle LaMoreaux, artificial intelligence has internally relieved staff members of back-office administrative tasks so they can focus on more complex tasks that require human interaction.
According to him, automating processes that previously needed managers and staff to communicate back and forth with one another has allowed IBM’s HR division to save close to 12,000 hours over the course of past 18 months.
The irony of IBM’s AI use case is that the same technology that HR utilizes to speed up routine tasks can ultimately make them obsolete. Recently, IBM announced pausing hiring as approximately 7,800 positions may be replaced by artificial intelligence (AI) in the upcoming years.
“We don’t want to hire a lot of people just to discover that a significant amount of their work is actually being replaced by artificial intelligence. We’re taking it slow. We are taking a break from some positions so that we can concentrate on hiring people for revenue-generating and product-building roles,” said LaMoreaux.
Arvind Krishna, CEO of IBM, said that AI enables firms to take on the kind of repetitive tasks most people find boring, which frees up employees to take on work of more priority. He stated that the company’s usage of artificial intelligence has reduced the number of HR employees conducting manual tasks from 700 to around 50.