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Google shuts down its Duplex on the Web service

The company introduced Duplex on the Web during its 2018 Google I/O developer conference.

Google has announced that it has shut down Duplex on the Web, a service that enables Google Assistant to automate specific user tasks for site visitors.

According to the Google support page, Duplex on the Web is “deprecated” and, as of this month, will no longer be in use. Any automation features facilitated by Duplex on the Web will not be available any longer, says the page.

“As we continue to enhance the Duplex experience, we are responding to feedback from developers and users about how to make it even better,” a Google spokesperson said.

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“By the end of this year, we will turn down Duplex on the Web and focus fully on making AI advancements to the Duplex voice technology that assists people most every day,” they added.

The company launched Duplex on the Web at its 2018 Google I/O developer conference. It enables Google Assistant to perform different site actions. These actions are performed under the full supervision of the user, who can terminate the process and take back control at any time. 

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Sahil Pawar
Sahil Pawar
I am a graduate with a bachelor's degree in statistics, mathematics, and physics. I have been working as a content writer for almost 3 years and have written for a plethora of domains. Besides, I have a vested interest in fashion and music.


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