Compliance, security & productivity solutions provider AGAT launches its new AI sentiment analysis tool for chats and meetings in Microsoft Teams and Webex.
AGAT’s patented sentiment analysis AI engine, specializing in transcript and chat, has been trained to recognize certain emotions such as pleasure, happiness, surprise, anger, disgust, and sadness.
Sentiment analysis tools can be very effective for organizations as the reports generated by them can be used to compare performance and encourage everyone to improve.
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Moreover, sentiment analysis can also help companies identify negative employee-client interactions, allowing them to improve.
According to the company, its sentiment analysis tool comes with a robust artificial intelligence engine that analyses customer feedback and uncovers underlying thoughts about the company. It can be used to analyze text or voice to understand interactions and determine required future actions.
CEO of AGAT Software, Yoav Crombie, said, “AGAT’s Sentiment analysis engine is built specifically to enhance customer satisfaction and employee experience. Sentiment analysis leverages Natural Language Processing (NLP) and Machine Learning to extract sentimental insights from your company data, whether in text or voice format.”
The company mentioned that some sample reports that the sentiment analysis system generates are identifying –
- Most negative and positive meetings.
- Most negative and positive chats.
- Most negative and positive employees.
- Employee relationship with all others.
- Trend changes in communication in the above categories.
Interested users can visit the official website of AGAT Software to get a free trial of its new AI sentiment analysis tool.