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Ecommerce Startup Dukaan Replaces 90% of Its Support Staff with AI Chatbot

By
Sahil Pawar
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According to a tweet from Co-founder and CEO Sumit Shah, the enterprise ecommerce startup Dukaan has replaced 90% of its support workers with an artificial intelligence (AI) chatbot. 

The time for first response has decreased from 1 minute and 44 seconds to “INSTANT!” and the resolution time has decreased from 2 hours and 13 minutes to 3 minutes and 12 seconds, according to the CEO when discussing the need for AI in today’s world. 

“Given the situation of the economy, entrepreneurs are emphasizing profitability over aiming to become unicorns, and so are we,” he said. Customer support had long been a problem for the company, and he continued, “Fixing it felt like an opportunity to me.”

Read More: Vimeo Introduces AI-Powered Script Generator And Text-Based Video Editor

Additionally, Bot9, a platform for AI as a service, was introduced by Shah. It will enable companies to use AI chatbots that are knowledgeable about their products and can respond to client inquiries. The API, whose brain is chatGPT, costs $69 per month on the website.

According to Sumit, the platform was the result of a weekend hackathon. It’s unclear if the founders and Dukaan will invest a lot of time, effort, and money on Bot9. A month prior, Shah had revealed Lisa, Dukaan’s AI assistant, in a Facebook post. The virtual assistant can respond to inquiries concerning Dukaan’s features and functionality that are both account-specific and general.

The report comes after Rajeev Chandrasekhar, the Union Minister of State for Electronics, Information, and Technology, had called fears about artificial intelligence replacing jobs in India nonsense. The government would regulate artificial intelligence technology to make sure that it doesn’t hurt “digital citizens, he said. 

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President of Microsoft India Anant Maheshwari Steps Down

By
Sahil Pawar
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President Microsoft India Anant Maheshwari steps down
Image Credits: ANI

Anant Maheshwari, president of Microsoft India, has left his position and will leave the company to pursue other interests, according to sources. Maheshwari’s departure was announced by the corporation in an internal statement.

“We can confirm Anant’s decision to quit Microsoft in order to pursue a position outside the company. We would like to express our gratitude to Anant for all of his contributions to our company and Indian culture and wish him well in all of his future endeavors,” according to a spokeswoman.

Maheshwari joined Microsoft in 2016 after holding executive positions at Honeywell and McKinsey & Company. Maheshwari, an electrical and electronic engineering graduate of the Birla Institute of Technology and Science, also earned a master’s degree in science from BITS, Pilani. He has also completed training at Ahmedabad’s Indian Institute of Management.

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Maheshwari’s departure coincides with a reorganization of the company’s top executives.

Irina Ghose, the company’s chief operating officer, has been appointed managing director of India, while MD Sashi Sreedharan has been given a more important position.

According to rumors, Puneet Chandok, the previous president of AWS India, may be moving to Microsoft India. Venkat Krishnan, who was overseeing partnerships, has been promoted to executive director of public sector business, replacing Navtej Bal, who was formerly Microsoft India’s director of the public sector.

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Twitter Rival Threads by Meta Crosses 90 Million Sign-Ups

By
Sahil Pawar
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Threads by Meta Crosses 90 million Sign-Ups
Image Credits: News Nation

Threads, a Twitter competitor to Meta, has surpassed 90 million user sign-ups only a few days after its release. On Wednesday, Meta released Threads for iOS and Android users in 100 countries. 

According to the number badges that appear on Instagram profiles and show the date someone joined the new app, there are presently almost 90 million accounts on the Threads app. If user adoption continues at its current pace, Threads will soon have 100 million users.

After its first two-hour debut, the new software had 2 million sign-ups. It had 10 million users in seven hours, 30 million users in just 12 hours, and 70 million users by Friday.

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Instagram CEO Adam Mosseri recently clarified that Meta does not intend to replace Twitter but rather to create a public forum for Instagram communities that have never really embraced Twitter as well as for communities on Elon Musk’s platform that are interested in a less hostile place for conversations.

To give consumers early access to new features and issue fixes, Threads had created a beta version for Android. Direct messaging, a “Following” feed, a full web version, a chronological feed, and other features are now absent from the new app.

The potential rival of the microblogging website Twitter has also received a lawsuit threat from Twitter. According to CNN, a letter accusing Meta of stealing trade secrets by hiring former Twitter employees was delivered to CEO Mark Zuckerberg on Wednesday.

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Paytm’s CEO Expresses Concern Over OpenAI Blog Mentioning Human Extinction Due to Superintelligence AI

By
Sahil Pawar
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Vijay Shekhar Sharma, the creator of PayTm, stated his worries on the potential disempowerment and even extinction of humans as a result of the development of highly advanced AI systems. In a tweet, he expressed his concerns and made reference to a recent OpenAI blog. 

In his tweet, Sharma emphasized some concerning facts from the OpenAI post. He claimed to be “truly concerned” about the power that “some set of people & select countries have – already” accumulated. Another section of the OpenAI blog post that Sharma referred to stated that in less than 7 years we will have a system that can lead to disempowerment of humanity => even human extinction.

The blog post “Introducing Superalignment” by OpenAI talks about the need for new developments in science and technology to manage AI systems that might be more intelligent than people. To solve this problem, OpenAI is allocating a sizable amount of processing resources and assembling a team under the direction of Ilya Sutskever and Jan Leike.

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Superintelligence may still seem like a long way off, but OpenAI thinks it might materialize within the next ten years. According to the post, controlling the threats brought on by superintelligence necessitates developing new governance structures and finding a way to get AI systems to work with human intentions. 

Currently, AI alignment methods that rely on human supervision include reinforcement learning. However, these methods might not be adequate for synchronizing superintelligent AI systems that are more intelligent than humans. New scientific and technological developments, according to OpenAI, are required to handle this problem.

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OTV Introduces Odisha’s First AI News Anchor ‘Lisa’ 

By
Sahil Pawar
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OTV introduces Odisha's first AI news anchor ‘Lisa’
Image Credits: OTV

By introducing the state’s first AI news anchor on Sunday, Odisha Television Limited (OTC), a well-known Odia news network, has joined the list of businesses embracing artificial intelligence (AI) to improve their service production.

Beginning this month, Lisa, the AI-powered news anchor, is anticipated to deliver news updates for the channel. Lisa, who was created by the media company in association with a startup in Mumbai, has the capacity to communicate in several languages. However, for the time being, it will provide news for the TV network’s channel and digital channels in both Odia and English. Additionally, the AI bot will continue to be active on Facebook and Instagram.

“OTV gave television journalism a gift with the AI anchor,” said OTV MD Jagi Mangat Panda. “It is both the first Odia news anchor and the first AI anchor in the free-to-air regional television broadcasting industry.”

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“AI is going to be a terrific partner in helping us complete repetitive, data-intensive tasks. Its implementation will enable journalists to concentrate more on developing fresh perspectives and engaging in more creative work to deliver news to the public in a higher standard,” she said.

The AI anchor, according to Litisha Mangat Panda, head of OTV Digital Business, is a significant advancement in the state’s media landscape. We anticipate that the current AI revolution will engulf digital news broadcasting and television, she said.

Recently, India Today debuted the country’s first-ever AI news anchor. Known as “Sana,” the anchor made her Aaj Tak debut on the programme Black & White with journalist Sudhir Chaudhary. Sana displayed her linguistic prowess by addressing the visitors in around three languages, including Gujarati.

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Elon Musk’s Twitter Threatens to Sue Meta Over Threads Platform

By
Sahil Pawar
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Twitter Threatens Sue Meta Over Threads Platform
Image Credits: CNN

The potential rival of the microblogging website Twitter, Meta’s new Threads app, has received a lawsuit threat from Twitter. According to CNN, a letter accusing Meta of stealing trade secrets by hiring former Twitter employees was delivered to CEO Mark Zuckerberg on Wednesday.

Elon Musk, the owner of Twitter, alleged in a letter that Meta had engaged in “systematic, willful, and unlawful misappropriation of Twitter’s trade secrets and other intellectual property.” This claim was made by Alex Spiro, an external attorney for Elon Musk.

Twitter demands that Meta stop exploiting any Twitter trade secrets or other highly private material immediately and stated in the letter that it plans to vigorously pursue its intellectual property rights. After the successful introduction of the Threads app, Elon Musk wrote, “Competition is fine, cheating is not.”

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More than ten million users registered for the new app in the first seven hours, outperforming the launch of several other well-known platforms, as Zuckerberg stated. 

Spiro also mentioned the business’s right to ask for injunctive remedy or civil remedies. He continued by saying that the letter served as a formal notice to Meta to hold onto records important to a prospective legal dispute between the two companies.

“No one on the Threads technical team is a former Twitter employee,” stated Andy Stone, a representative for Meta, in response to the report. Threads is released at a time when many people are looking for alternatives to Twitter in order to avoid Elon Musk’s control over the service since he bought it last year for $44 billion.

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Authors Sue OpenAI Over Alleged Use of Their Books to Train ChatGPT without their Consent

By
Sahil Pawar
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Authors sue OpenAI over alleged use their books train ChatGPT without consent
Image Credits: BBC

Last week, two writers filed a complaint against OpenAI, alleging that the company’s artificial intelligence chatbot, ChatGPT, was trained using their copyrighted books without their permission.

The authors of “The Cabin at the End of the World,” Paul Tremblay, and “Bunny” and “13 Ways of Looking at a Fat Girl,” Mona Awad, claim that ChatGPT creates very accurate summaries of their works. They assert that the summary would be only possible if ChatGPT had been trained on their publications, which would be against copyright laws.

The chatbot is taught using a vast amount of textual information. Although OpenAI won’t specify what specific data was used to train ChatGPT, the business claimed that it mainly browsed the web, utilizing resources like Wikipedia and old books.

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According to the lawsuit, much of the information in OpenAI’s training data is based on copyrighted works, including books by Tremblay and Awad. The action was submitted to a federal court in San Francisco. But it might be difficult to demonstrate precisely how and from where ChatGPT obtained this information, as well as whether the writers have experienced monetary losses.

The complaint contains samples of the summaries that ChatGPT produced and indicates some errors made by the chatbot. However, according to Awad and Tremblay, the remaining summaries are correct, which shows that “ChatGPT retains knowledge of particular works in the training dataset.”

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OpenAI’s Latest Text-generating Model GPT-4 Now Generally Available

By
Sahil Pawar
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OpenAI's GPT-4 now generally available
Image Credits: TechDT

The latest text-generating model from OpenAI, GPT-4, has been made generally available, the company announced. Now, GPT-4’s API is accessible to developers.

Access to the GPT-4 API is currently only available to developers with a history of successful payments in the past, but the business intends to grant new developers access by the end of this month. Depending on the availability of compute, OpenAI will also increase its availability. 

GPT-4, which replaces GPT-3.5, is a much more powerful than its forerunner. It can generate text, including codes, and receive inputs of both text and images. It is trained using data that is freely accessible to the general public, including data from open-access websites and data that OpenAI has a license to use.  

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Since March, millions of developers have requested access to the GPT-4 API, and the range of innovative products leveraging GPT-4 is growing every day, according to the business. 

Later this year, OpenAI intends to make it possible for developers to use their own data to fine-tune GPT-4 and GPT-3.5 Turbo. Developers of other OpenAI text-generating models currently have access to this functionality. Additionally, OpenAI has said that it is opening up access to its DALL-E 2 and Whisper APIs.  

OpenAI has also said that it will stop supporting some of its older models using the Completions API. The business made this choice to boost its investment in the Chat Completion API and to maximize its computing power. The firm will designate the models built using the Completions API as legacy in its developer documentation even though they will be accessible for the following six months. 

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TCS to Train 25,000 Employees in Microsoft’s Azure OpenAI

By
Sahil Pawar
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TCS train 25,000 employees Microsoft's Azure OpenAI
Image Credits: Entreprenuer

The biggest IT services provider in India, Tata Consultancy Services (TCS), announced on Thursday that it would train 25,000 engineers in generative artificial intelligence tools and services from OpenAI, the company behind ChatGPT.. 

The Azure cloud platform from Microsoft will host and deliver generative AI services, making this service available to clients. Additionally, the company unveiled TCS Generative AI Enterprise Adoption, a generative AI business product that enables companies to install OpenAI’s generative AI business tools on the Azure cloud platform. 

According to TCS, the business unit will help clients enhance customer experience, launch new business models, grow revenue, and enhance productivity. The opening of the Azure OpenAI business unit follows TCS’s announcement on May 22 of a cooperation with Google Cloud to introduce generative AI business products based on Google’s cloud infrastructure.

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The company’s technology innovation centers, also referred to as TCS Pace Ports, are located in the US, Canada, the Netherlands, and Japan, and they will serve as the bases of research and engineering for both Microsoft and Google’s cloud-based generative AI solutions.

The current batch of 25,000 people will be expressly certified in Azure OpenAI skills to meet customer demand in TCS’s new business unit, despite the fact that the company already has 50,000 employees who have received AI training.

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Amazon CEO Says the Company Still in AI Race Against Microsoft, Google 

By
Sahil Pawar
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Amazon CEO says company still AI race Microsoft Google
Image Credits: CNN

Amazon CEO Andy Jassy doesn’t think the retail and cloud computing behemoth should be written off just yet in the fight for artificial intelligence.

Jassy disputed the idea that Amazon has lagged behind in AI as Microsoft and Google integrate chatbots into consumer goods like their search engines in an interview, comparing it to the “hype cycle” prior to the “substance cycle.”

“I think most people are focused on the applications, things like ChatGPT brought everybody’s awareness up, but I believe of generative AI as having three macro layers,” Jassy said in an interview with Jon Fortt that aired on “Closing Bell Overtime” late on Thursday. “I believe they are all very significant and large.”

“At the bottom layer is the compute that all of the machine learning, training and inference, which are the predictions from the models that are going to be run on and what matters in that computer is the chip in there…Bedrock is that middle layer where it allows people have a foundational model that they can build their applications on top. That third layer which I was about to get to that top layer is the application layer,” he said.

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According to Jassy, Amazon plans to make investments in artificial intelligence across the board because they can enhance “virtually every customer experience.” However, he singled out Amazon Web Services as a company that can profit long-term from the excitement surrounding AI.

Earlier this year, AWS announced a generative AI service called Bedrock that allows users to create their own chatbots and image-generating tools using language models from Amazon and other firms.

The CEO also said that Amazon will compete with Nvidia, a market leader in AI chips because of its potent semiconductors. Inferentia and Trainium, two AI-specific AWS chips, are designed to make it simpler for programmers to run expansive AI language models in the cloud. 

Amazon anticipates that its chips will offer “much better price-performance than you’ll find anywhere else,” according to Jassy. Jassy claimed that Amazon has a significant advantage in AI because of Bedrock, Amazon’s proprietary processors, and other services like CodeWhisperer, which produces and suggests code for engineers.

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