Conversational messaging platform providing company Gupshup acquires AskSid, a conversational AI provider to top eCommerce and retail companies worldwide.
This new acquisition will allow Gupshup to further strengthen its capabilities to provide a better customer experience using AskSid’s full-stack AI solution, including the Retail AI brain.
The highly capable artificial intelligence-powered solution of AskSid helps make the entire shopping journey – across pre-purchase, purchase, and post-purchase phases – fully conversational.
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“Conversational commerce is about to transform shopping, both online and offline. Gupshup is building the most comprehensive conversational commerce solution, and AskSid’s deep-domain AI offering will help us bring even more advanced capabilities to eCommerce and retail businesses worldwide,” said the Co-founder and CEO of Gupshup Beerud Sheth.
He further added that the AskSid team is welcomed aboard, and they look forward to working with big companies throughout the world to enable next-generation shopping experiences.
Earlier his month, Gupshup also acquired Active.ai, a leading conversational AI provider for banks and Fintech companies. Gupshup said that the acquisition of Active.ai was a step towards the company’s aim of offering unmatched customer experience to its clients, especially those working in the BFSI industry.
Bengaluru-based conversational AI provider AskSid was founded by Sanjoy Roy and Dinesh Sharma. The startup specializes in providing impactful shopping experiences to customers through artificial intelligence-powered conversations.
AskSid has an enormous customer base in more than 25 countries globally, and its platform supports over 100 languages. Many industry-leading companies like AkzoNobel, Danone, Wolford, Akris, and Himalaya Wellness use AskSid’s conversational AI to meet their needs.
“We are very happy to join forces with Gupshup and look forward to helping more brands personalize their shopping experiences at scale,” said Co-founder and CTO of AskSid, Dinesh Sharma.