Enterprise Conversational AI Startup Invoca raises $83 million in its recently held series F funding round led by Silver Lake Waterman.
Other investors, such as Hollyport Capital, Kingfisher Investment Advisors, Fenwick & Wes, and several existing investors, also participated in the company’s latest funding round.
The funding has increased Invoca’s market valuation to over $1 billion. According to Invoca, it plans to use the freshly raised capital to further expand and strengthen its conversational intelligence platform.
Invoca serves the world’s biggest consumer brands in areas such as automobile, telecommunications, healthcare, financial services, and real estate. These new additional funds will help the company provide even better services to its global client network.
Managing Director and Group Head, Silver Lake Waterman, Shawn O’Neill, said, “We believe Invoca has an exceptional vision to help marketing and contact center teams transform the customer experience with AI-powered conversation intelligence.”
He further added that the Invoca team has been working hard to achieve the operational rigor and disciplined execution required to flourish in today’s market, and they are excited to work with Invoca in their next chapter of development.
United States-based enterprise conversational AI-providing company Invoca was founded by Colin Kelley, Jason Spievak, and Robert Duva in 2008. Inbound call marketing, call monitoring, call intelligence, and pay-per-call advertising are among the services offered by the organization. To date, Invoca has raised more than $200 million from multiple investors over seven funding rounds.
“When consumers look for value-added expertise in buying the right product or resolving an urgent service issue, they often escalate from digital self-service to speak with a human expert,” said Gregg Johnson, CEO of Invoca. He also mentioned that they are excited to collaborate with new and existing investors as they innovate in the fast-growing industry for conversational AI.