Enterprise AI Customer Relationship Management startup Gila raises $45 million in its recently held series D funding round, increasing its valuation to over $1 billion.
The fresh funding round of Gila was led by New York-based-global venture capital and private equity firm Insight Partners. Other investors like Wildcat Capital Management and RingCentral Ventures also participated in the funding round.
Gila plans to use the newly raised funds to further invest in advanced artificial intelligence, messaging, voice, video, and analytics capabilities.
The new funds will be used mainly for research and development, allowing Glia to continue its decade-long commitment to digital customer service innovation. The funding will also enable Glia to expand into other markets in multiple regions, allowing it to bring the benefits of Digital Customer Service to financial institutions globally.
Managing Director at Insight Partners, Lonne Jaffe, said, “Most people haven’t yet experienced first-hand the magic and power of Digital Customer Service as consumers, which stems from Glia’s proven ability to create seamless, uninterrupted experiences across CoBrowsing, voice, chat, and video.”
He further added that they are excited to help Glia once more as they increase their R&D investment and continue to establish the global standard for Digital Customer Service.
United States-based digital customer service provider Gila was founded by Carlos Paniagua, Daniel Michaeli, and Justin DiPietro in 2012.
Companies can use Gila’s solution to identify and engage their highest-value web visitors via video, audio, chat, and co-browsing to increase online conversions and enhance customer service with just a single line of code. To date, the company has raised $152 million from investors over six funding rounds.
Co-founder and CEO of Gila, Daniel Michaeli, said, “As we build upon a decade of innovation, this capital will further extend our reach and help even more businesses across the globe reimagine how they connect with customers digitally.”
He also mentioned that they are ecstatic about their investors’ faith, which is reflected in the round’s valuation because they know they have only scratched the surface of what Glia can do.