Sridhar Vembu, co-founder and CEO of Indian SaaS giant Zoho, stated on 21 July that artificial intelligence will only replace roles, not employees, amid discussions about how it will replace jobs.
During his keynote address to CIOs from various industries at an event organized by ManageEngine and Zoho in Chennai, Vembu said, “Language models are generating human-sounding, plausible text but it can be a fiction and it is a problem. At Zoho, we believe that AI can only replace roles but people will still matter. It reflects an organization’s philosophy.”
This occurs at a time when businesses are increasingly attempting to automate numerous services using AI. Suumit Shah, a co-founder of Dukaan, said that the e-commerce SaaS company has let go of more than 90% of its customer care staff.
Vembu from Zoho also mentioned that the initial AI frenzy has subsided and that the technology is now developing to be more advantageous for businesses. “The crest of the current wave has been reached. We are currently engaged in a grueling, lengthy process to make technology helpful for businesses,” he said.
Vembu also discussed a poll that was carried out among roughly 8,000 people who are a part of the Zoho ecosystem.
“We observed that around 52% of users use ChatGPT regularly, 30% of users used it in past, although utilization is declining, and 15% of users have completely ceased using it. I fall under the bracket of 30%,” he said. More significant use cases are starting to emerge as the initial usage frenzy declines, according to the CEO.