Artificial intelligence-powered services providing company Active.ai is all set to provide Whatsapp banking services for Abu Dhabi Commercial Bank (ADCB). This move is aimed to provide an enhanced banking experience to customers of ADCB.
ADCB and Active.ai have collaborated with Talisma Corporation to provide the Whatsapp banking feature to customers. It is a 24/7 available service that uses various artificial intelligence and machine learning algorithms to offer a wide range of baking services.
Both customers and potential customers can enjoy the benefits of this AI-powered Whatsapp banking service. The feature will allow customers to seamlessly interact with the bank and carry out multiple banking-related tasks in English and Arabic languages.
Managing Director of Talisma Corporation, Raj Mruthyunjayappa, said, WhatsApp is one of the most preferred channels for communication today. Integrating AI solutions into their business functions is not a choice anymore for enterprises. We are absolutely pleased to digitally empower ADCB in partnership with Active.Ai by providing cutting-edge Conversational AI WhatsApp chatbot for the bank’s customers to ensure seamless user experience.”
He further added that this development is a step towards the company’s aim of providing a superior experience by constantly catering to the changing needs of customers and helping brands to meet their customer expectations.
The newly launched Whatsapp banking feature will allow customers to carry out the following tasks –
- Check account balance
- Check credit card balance
- Request checkbooks
- View last ten credit and debit card transactions
- Check loan balance and EMI status
- Generate IBAN letter
- Locate bank branches and ATMs
- Activate and block cards
- Check rewards
- Explore various products and services
- Check and Calculate foreign currencies
Singapore-based artificial intelligence company Active.ai was founded by Parikshit Paspulati, Ravi Shankar, and Shankar Narayanan in 2016. The firm specializes in developing advanced proprietary conversational AI solutions.
“It’s an honor and privilege for Active.ai to enable WhatsApp Banking at Abu Dhabi Commercial Bank (ADCB) in Arabic and English on its conversational AI banking platform for their retail banking customers,” said the Co-founder and CEO of Active.ai, Ravi Shankar.