Kempegowda International Airport, Bengaluru introduces 10 new artificial intelligence (AI)-powered assistance robots to enhance the passenger experience.
Ten robots are now being tested to help guide visitors around the airport and answer basic questions. The AI robots were developed in partnership with Artiligent Solutions, which specializes in AI and robotics, to model the robots and also create customized passenger services software.
According to officials, after evaluating user input, the robot count will be adjusted and subsequently enhanced over time in terms of usefulness and capabilities.
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Officials said that the default communication language of the robots would be English. However, they plan to include several other languages over time.
The official release mentioned, “The robots will provide a variety of services, which include providing information on the flight status, passenger convenience services, directional assistance, retail, and F&B information.”
It further added that the robots would navigate the terminal automatically and accompany travelers to their destinations. If the robot is unable to answer questions for any reason, travelers will be promptly linked to the airport support desk via video call, which will be displayed on the robot’s screen.
The robots will provide various services such as flight status information, passenger convenience services, navigational aid, retail and F&B information, and so on.
“Pre-empting passenger requirements and complementing new-age technology with a focused customer-centric team approach has been our winning combination,” said Bangalore International Airport Limited Chief Operating Officer Jayaraj Shanmugam.
