Walden University is actively utilizing many distinct artificial intelligence models to assist students in tutoring, completing assignments, and improving their verbal and nonverbal communication abilities.
Steve Tom, Adtalem’s Chief Customer Officer, has assisted in the deployment of three unique AI systems at Walden University: Charlotte, Linda, and Julian. The tools assist counseling students in preparing for professions by allowing them to work with “digital people” to develop communication and crisis management skills.
Charlotte is a digital assistant chatbot that can assist students in staying on top of duties and assignments in order to properly navigate a class curriculum. Students can interact with Charlotte by typing queries, which the model then processes, interprets, and responds to. According to Tom, tens of thousands of pupils are using the model around the clock, resulting in a resolution rate of more than 90%.
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Linda, on the other hand, is a “digital human” who assists students in practicing sophisticated counseling conversations. Linda serves as a virtual simulation for many students pursuing careers in social work, counseling, and psychology, allowing them to test their empathetic aptitude and perfect an impactful combination of verbal and nonverbal skills.
Julian, the third AI model, has been a significantly lengthier journey, according to Tom, capitalizing on the rapid advancement of large language models (LLM) and generative AI. Julian is a virtual tutor created utilizing the AI and machine learning capabilities of Google Cloud.
